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CUSTOMER SERVICE IN THE RETAIL INDUSTRY
Customer Service Training Video and DVD
 

CUSTOMER SERVICE IN THE RETAIL INDUSTRY

For retailers, customer service is often the most important aspect when it comes to gaining new customers and repeat buyers. One wrong move, and they can easily move on to another dealer! In fact, studies have shown that many consumers will spend more at stores with great customer service, even if they can find a cheaper price elsewhere! Given how much hangs in the balance, isn't it about time you gave your employees a push in the right direction? This Customer Service Training Video is designed to teach retail workers the importance of customer service, as well as customer turnoffs and things to do (and not to do) to earn a customer's loyalty. It's a must have for new workers, as well as for existing ones who may be inadvertently losing customers for your business. This video is available on DVD and VHS.



Item# Item Name Our Price Qty Add
12006A-ED CUSTOMER SERVICE IN THE RETAIL INDUSTRY - English - DVD
$160.00
12006A-EV CUSTOMER SERVICE IN THE RETAIL INDUSTRY - English - VHS
$160.00
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What's Included In The Box?:
  • All of our training videos include a separate disc that contains the following additional resources:

    1) A Leader's Guide that the instructor can use to help facilitate the training and provide additional verbal support to the video. It also includes a sample outline for the training session including an agenda

    2) An employee quiz on the material that was taught in the video

    3) Answer key to the quiz

    4) An attendance sheet to keep track of who was trained, when the training occurred, who was the instructor, etc. This allows you to keep a record of your training session.

    5) A printable "Certificate of Completion" that you can give to each employee who attends the safety training session




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Retail Workers